KiwiTechnics Terms and ConditionsAll upgrades we sell require professional installation and/or a high mechanical aptitude. We do not accept returns of products that are used, improperly installed or damaged and we are not responsible for any damage as a result of use or installation of our parts unless installed by a recognised technician and warranty is expressed prior to purchase.All products have a one year RTB (return to Base) warranty. Any refunds given or repairs or replacements made will only come after the item is returned and inspected by Kiwitechnics Ltd at our facilities in Auckland, New Zealand. All shipping is the responsibility of the customer and no shipping charges will be refunded by Kiwitechnics Ltd unless refunded by the carrier. Photos are not acceptable in place of physical inspection.Firmware updates are made at the customers risk. While every effort has been made to make an error free update system the cpu is rewriting it’s own program code during this proceedure and a corrupt file or power problems have the potential to render the cpu with non functioning code. This can be repaired at the factory under the above warranty. Items shipped without tracking are at the customers risk.Restocking fees may apply, and any item refused return will be returned at the customers expense.Customs documents will only reflect the actual price and wont be adjusted to circumvent international postal and tax regulations.All items are tested prior to shipment to guarantee our customers a high quality product.Any questions should be directed to us prior to ordering.We're happy to help!